Privacy policy
Last Updated: July 4, 2026
Marsh's Embroidery operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Marsh's Embroidery is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
1. Personal Information We Collect or Process
We collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
Custom Design Data: Image files, vector graphics, photographs, and custom text strings that you upload or provide to our site for custom embroidery processing and digitization.
Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. All payments are processed through PCI-compliant gateways; we do not store full credit card numbers.
Account Information: Including your username, password, security questions, preferences, and settings.
Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
Communications: Information you include in communications with us, for example, when sending a customer support inquiry.
Device & Usage Information: Including information about your device, browser, or network connection, your IP address, unique identifiers, and how/when you navigate the Services.
2. How We Use Your Personal Information
Provide, Tailor, and Improve the Services: We use your data to perform our contract with you, process payments, fulfill orders, arrange shipping, manage accounts, and create a customized embroidery shopping experience for you.
Marketing and Advertising: We use your personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity via the Meta Pixel, TikTok Pixel, and Google Analytics.
Security and Fraud Prevention: To authenticate your account, secure our services, and detect or investigate fraudulent, illegal, or malicious activity.
Legal Reasons: To comply with applicable law, respond to valid legal processes, and enforce our terms.
3. Mobile Terms and SMS Marketing Compliance
We highly value your communication preferences. By providing your phone number at checkout, subscribing via our opt-in forms, or joining via a designated sign-up keyword, you explicitly consent to receive automated promotional and transactional text messages (such as order updates, delivery notifications, and cart reminders) from Marsh's Embroidery.
Our SMS Promise:
Consent to receive marketing text messages is strictly not a condition of purchase.
Message and data rates may apply. Message frequency varies based on active promotions.
How to Opt-Out: You can reply STOP to any text message we send at any time to immediately terminate SMS communications. For assistance, reply HELP.
Quiet Hours: We strictly adhere to federal regulations—no marketing texts will ever be deployed before 8:00 AM or after 9:00 PM in your local time zone.
4. Security and Data Retention for Custom Artwork
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."
Unlike traditional retailers, Marsh's Embroidery manages custom physical and digital design assets. To provide exceptional customer service:
We safely preserve all client-uploaded artwork, custom vector graphics, and digitized embroidery files on an encrypted cloud server for a period of 5 years from your most recent order date.
This allows you to easily re-order matching products or apply past custom designs to new items seamlessly without incurring repeatable setup or digitizing configuration fees.
You may formally request the permanent erasure of your custom design data at any time prior to this 5-year expiration window by emailing customer support.
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, explicitly:
With Shopify and core vendors who perform services on our behalf (IT management, payment processing, data analytics, cloud storage, fulfillment, and shipping carriers like USPS, UPS, and FedEx).
With Business and Marketing Partners to provide personalized advertising based on your online activity. You can exercise your rights to opt out of those targeted uses here.
In Connection with Business Transactions such as a merger or bankruptcy, or to comply with legal obligations.
6. Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
7. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information (including CCPA/GDPR protections):
Right to Access / Know: Request access to the personal data we hold about you.
Right to Delete: Request that we delete personal information we maintain about you.
Right to Correct: Request that we fix inaccurate information.
Global Privacy Control (GPC): If you visit our website with a GPC opt-out preference signal enabled, we will automatically treat this as a request to opt out of targeted advertising for that device and browser.
8. Complaints & International Transfers
If you have complaints about how we process your personal information, please contact us using the details below. Please note that we may transfer, store, and process your personal information outside the country you live in, relying on recognized standard data transfer mechanisms.
9. Contact Us
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact us:
Email: marsh.em.333@gmail.com
Address: Marsh's Embroidery, 8599 W Athens St, Peoria AZ 85382, United States