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📬 Drop Us a Line
For order status updates, custom quotes, or general design questions, please email us directly:
Email: marsh.em.333@gmail.com
Response Time: We pride ourselves on fast communication and typically respond to all emails within 24 hours(Monday through Saturday).
⏰ Customer Care Hours
While our embroidery machines and resident artist often run late into the night crafting your pieces, our official customer service and communication hours are:
Monday – Saturday: 7:00 AM – 7:00 PM (MST)
Sunday: Closed (Family & Rest Day)
📦 Local AZ Customers: Contactless Drop-Off & Pick-Up
Are you located in the Peoria, Arizona area? Skip the shipping fees! We love working on your personal items and offer a seamless, contactless drop-off and pick-up system right at our main studio location.
Studio Address: 8599 W Athens St, Peoria AZ 85382
How It Works: We feature a secure, weather-protected Drop-Off and Pick-Up box directly outside our studio entrance. You can securely drop off your garments or retrieve your completed orders at your absolute convenience anytime during our active business hours (7:00 AM – 7:00 PM, Mon–Sat).
A Note on Custom Requests: Because every single embroidery project is unique, everything we do is tailored to the artistic discretion of our resident designer. If you have a highly unique item, an unusual fabric, or a tight deadline, reach out to us! We love making exceptions and finding creative solutions to make your embroidery dreams happen.
How It Works:
Are you located in the Peoria, Arizona area? Skip the shipping fees! We love working on your personal items and offer a seamless, contactless drop-off and pick-up system right at our main studio location.
Studio Address: 8599 W Athens St, Peoria AZ 85382
How It Works: We feature a secure, weather-protected Drop-Off and Pick-Up box directly outside our studio entrance. You can securely drop off your garments or retrieve your completed orders at your absolute convenience anytime during our active business hours (7:00 AM – 7:00 PM, Mon–Sat).
A Note on Custom Requests: Because every single embroidery project is unique, everything we do is tailored to the artistic discretion of our resident designer. If you have a highly unique item, an unusual fabric, or a tight deadline, reach out to us! We love making exceptions and finding creative solutions to make your embroidery dreams happen.